Privacy Policy

Privacy Policy

Bayview Funeral Home (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, https://www.bayviewfuneralhome.co.za/ (the “Site”).

1. Information We Collect

When you use our Site or contact us, we may collect the following types of personal information:

  • Contact details: Name, phone number, email address

  • Service-related information: Details related to a funeral, cremation, or memorial service

  • Website usage data: IP address, browser type, device information, pages visited, and interaction data via cookies

2. How We Collect Your Information

We collect personal information through:

  • Contact forms and quote requests

  • Email or telephone enquiries

  • Cookies and tracking technologies

3. Why We Collect Your Information

We use your personal information to:

  • Respond to enquiries and provide funeral-related services

  • Send confirmations, updates, or follow-up communications

  • Improve our website and services

  • Comply with legal and regulatory requirements

4. Cookies

Our Site uses cookies to:

  • Ensure basic website functionality

  • Monitor site performance and user engagement

  • Improve the user experience

You can disable cookies in your browser settings, but this may affect functionality.

5. Sharing Your Information

We will never sell your personal information. We may share it with:

  • Service providers (e.g. florists, clergy, crematoriums) involved in arranging services

  • Legal or regulatory bodies, when required by law

  • Website analytics providers, in anonymised form

6. Data Storage and Protection

We take reasonable steps to ensure your information is stored securely, including:

  • Secure web hosting

  • SSL encryption

  • Access control measures

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to processing

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, please contact us at info@bayviewfuneralhome.co.za.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

We do not knowingly collect personal data from children under 18 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Bayview Funeral Home
Website: www.bayviewfuneralhome.co.za
Email: info@bayviewfuneralhome.co.za
Phone: 064 994 9332